About IPX Brooklyn

IPX Brooklyn is set to be the largest dedicated indoor pickleball facility in New York City. With 13 professional courts, a dedicated gym area, shower facilities, a party/event area, and a 3rd-party vendor service space, we aim to be the premier destination for pickleball enthusiasts in New York City. Our philosophy is simple: work, play, chill — a 24/7 home for NYC pickleballers, all year round. Affiliate with the successful IPX pickleball brand with locations in Texas and California, we are looking for passionate, community-driven people to join our team and help us build something the city has never seen before.

About the Role

As a Membership Specialist, you are the face of IPX. You are the first person our members see when they walk through the door and the reason they leave with a smile. This role is perfect for someone with a background in hospitality, fitness, or customer service who thrives in a fast-paced, social environment and genuinely loves connecting with people — or simply someone who loves pickleball and wants to be at the center of it every day.

What You’ll Do

• Be the Welcome: Greet every member and guest with enthusiasm, manage check-ins efficiently, and guide new players through the facility so they feel comfortable and excited from their very first visit.
• Own the Floor: Maintain on-court order and manage player rotations during open play, ensuring a safe, fair, and enjoyable experience for everyone on the courts at all times.
• Represent the Brand: Serve as a knowledgeable resource on all IPX offerings — memberships, court bookings, clinics, leagues, and merchandise — and proactively assist members with purchases and sign-ups.
• Keep the Club Sharp: Ensure the front desk, lobby, and common areas are always clean, organized, and presented to the highest standard. Perform light housekeeping duties as part of the daily routine.
• Stay Connected: Act as the on-site link between members and our remote management team, communicating daily updates, member feedback, and operational needs through digital tools.
• Handle Transactions: Confidently manage point-of-sale operations for memberships, court time, retail, and event registrations.

Who You Are

You have 1–2+ years of experience in a customer-facing role — hospitality, fitness, retail, or similar. You are organized, energetic, and genuinely enjoy making people feel welcome. You are a reliable team player who takes initiative, communicates clearly, and does not need to be micromanaged. Comfort with technology is a must. Flexible availability including evenings and weekends is required. A love of pickleball or sports is a big plus — but your attitude and work ethic matter most.

Why Join IPX?

Join a founding team at NYC’s most exciting new sports venue. Grow in a high-energy, community-driven environment with real opportunities to move into leadership as the club expands. Competitive pay, complimentary court time, and the chance to be part of something being built from the ground up.

Pay: $17.00 per hour